INFORMATION:

CREDIT CARD AUTHORIZATION FORMS:

CA Resale Certificate - Required from all Customers (Click here to download)

CREDIT APPLICATION FORM (Click here to download)

GENERAL INFORMATION

  • Pricing :
  • Stock Availability
  • Catalogs :
  • Sample

ORDER

  • Acknowledgment :
  • Rush Order :
  • Changes on Order :
  • Cancellation on Order :
  • Co-op Pricing :
  • Standard Production Time :
  • Repeat Order :
  • Over/Under Runs :
  • Less Than Minimum Orders :
  • Payment Terms :
  • Applicable Sales Tax :

SAMPLE

  • Catalog Sample :
  • Custom Sample :
  • Blank Sample :
  • Paper Proof :

ARTWORK

  • Screen Charge :
  • Artwork :
  • Type Setting :
  • PMS :
  • Print Size :
  • Embroidery :
  • Artwork Format :
  • Running Charge :
  • Artwork Submission:

SHIPPING

  • Shipping Method:
  • Available shipping methods :
  • Drop Ships :
  • Disclaimer :
  • FOB :
  • Handling Charges:

RETURNS

DISCLAIMER

ACCEPTANCE

APPLICABLE LAWS

 GENERAL INFORMATION

  • Pricing : Pricing may changes time to time, and it is advised to contact us customer service for the most recent pricing. All prices are subject to change without notice.
  • Stock Availability : Every effort is made to ensure stock availability. Catalog item are updated occasionally, it is recommended to confirm stock before placing order. Replacement of similar item is preferred or back orders are accepted. Stock availability must be confirmed at the time of placing confirmed orders. Stock checks should not be considered as the confirmation of stock availability.
  • Catalogs : ASI Catalogs are available up to 3 copies without charge via ground shipping. $5.00 (net) per additional copy. You need to log in to get Net Price Catalogs. Online copies of Catalog may be downloaded free of cost.
  • Sample : Samples are at piece pricing plus freight charge. All Samples are non refundable. Any issues with sample received must be reported within two business days of the receipt of sample.

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ORDER INFORMATION

  • Acknowledgment : All orders are acknowledged by fax or e-mail only. Production and ship date will be assigned after receiving all order information, artwork, approvals are received and confirmed by the by both parties. The date indicated on the pre-production invoices, sent to customer are only indicative date and may vary depending upon art approval, payment or any other delay on part of customer. All orders are subject to our approval and are not binding until accepted by San Global. San global. reserves the right to refuse any order at any time for any reasons. Orders are noncancelable once production has begun and customer is responsible for the full payment.
  • Rush Order : Rush orders can accepted be accepted depending upon the product availability. Additional charges/cost will applicable for rush orders. Please call our customer representative for detail. While we strive our best to fulfill the rush orders, we are not responsible for any losses due to delay caused by the shipping company in transit, or any other situation beyond our control. San global. written confirmation is required on all rush order. Please note all order are shipped FOB Greater Los Angeles. Rush order lead time is calculated from the date of receipt of confirmed PO, all approvals and full payment.
  • Changes on Order : Changes in bags quantity, decoration, artwork or style is not allowed after 24 hrs. of receiving the confirmed order. Beyond 24 hrs, changes may be accepted on a case to case basis, are accepted only in writing and if production or artwork has not began. The previous delivery dates and prices may no longer be valid and new delivery dates may be assigned. Increases in quantities will be treated as a separate order unless notification is received prior to manufacturing of original order.
  • Cancellation on Order : All orders are considered firm. Catalog Stock Items - No cancellation is accepted after order is in production. Customer is responsible for full payment of decorated/imprinted goods. All cancellations must be received in writing and received at San global. only on non-decorated/printed goods. Order cannot be canceled after the shipment, and customer is responsible for cost of goods and all shipment charges. Customer will be responsible for all shipping and return shipment charges. For Non-Catalog or Custom Order Items are considered firm after order are placed. Catalog Stock - Blank orders canceled during production will be charged at the cost of material and labor extended to date including shipping costs. 15% restocking fee apply for all canceled order, plus any sample, artwork or setup fee.
  • Co-op Pricing : Co-op pricing is available if minimum requirements are met, and is determined case by case. Please call your account manager for details.
  • Standard Production Time : Allow 5-10 working days for normal production on imprinted or embroidery goods after sample & art, and advance deposit. The lead may depending upon product and decoration work. Custom overseas production is approximately 60-120 days after sample & art approval, and advance deposit. Blank in stock items are shipped within 2-4 days. Please note that production time is the shipment ready date and is not in-hand date.
  • Repeat Order : Please specify previous order date, invoice number, and logo description. Written confirmation will be required. There may be additional Art/setup charges as applicable. Please contact our customer service for details.
  • Over/Under Runs : Up to 4% chargeable over run or 3% under run for imprinted or embroidered goods is applicable to all orders.
  • 3rd Party Shipping: : San Global normally does not ship purchase orders and sample orders on third party shipping account. However, customer may provide shipping labels for shipping their goods. In cases where San Global ships good on 3rd party account, customer is fully liable for freight and additional penalties, in case the 3rd party a/c shipping is rejected by the shipping company.
  • Less Than Minimum Orders : Additional charge of 15% or more may apply for orders are less than the minimum quantities.
  • Payment Terms : Minimum 50% deposit is required on all imprinting or embroidery orders. All new customer may be required prepay 100 % of invoice. Balance is due before shipping, COD, Visa/Master Card, American Express or Net - Term with credit approval up to credit limit. First time order/customer will require 100% advance along with the order, before the orders are processed. All Credit card payment will be accepted at the discretion of management and are limited to $1000.00 and prior approved customer. Large orders will require a deposit or prepayment. Payments not received by the due date are subject to a late fee of a 1.5% per month.
  • Sales Tax : San global. reserve the right the sales tax if the customer fails to provide the Reseller certificate before the shipment.

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SAMPLE INFORMATION

  • Please note that sample are charged @ min. $2.00 per pc. or the actual first col. price, whichever is higher. All samples orders are final and non-refundable. Expedited sample request may require shipping label from customer. Sample are shipped within 48 hrs., during normal business days. Please call us if you need urgent shipment.

    Please note that sample cost are charged and will be credited back, when you place an order of at least $500.00 and provided the sample cost does not exceed $7.00 net.

    You may email your sample request indicating the following-

    • Company Information
    • Billing address
    • Ship to Address
    • Ship Method and UPS/FedEx account no.
    • Any other instructions in detail
  • Send your request to:

    Email: info@sanglobalinc.com
    Phone: 818 641-1215

    Fax: 800 646-5940

We strongly suggest that you call us to confirm, after sending in your sample order.

While we strive make your buying experience smooth efficient, however, we request your attention in order to streamline and standardize the process.

Our Sample policy is state as below:

  • Random Samples

Unless specifically requested we will ship a random sample. A random sample is a product sample that is preexisting and sits in our warehouse either non-printed (blank) or branded with an imprint from an order we produced for a previous client.

Due to the demand and internal costs associated with product samples, we are forced to charge for samples (on first col. Pricing) plus freight (if applicable).

We will offer a credit for the cost of that sample against an order placed with us within 30 days from receipt of sample and the order is placed for value of least $500.00. Maximum sample credit is limited to $10.00. If multiple samples are ordered, we will only credit against the actual items that are ordered, not all samples.

Sample will be shipped from any of our warehouse depending upon the feasibility and stock. If orders for multiple sample are received, it may require shipping samples from more than one warehouse location, therefore, shipping will be charged for each sample shipment in such cases. Customer will bear the shipping charges if sample are shipped on their shipping (UPS/FedEx) account in situation.

  • Paper and Email Proofs

First two Paper proof are free of cost. If additional changes or paper proof are requested the cost is $8.00 per additional proof. Virtual Sample are charged @ $8.00 each. Paper proof for imprint orders are at no charge if camera-ready artwork is provided. For embroidery samples, digitizing fee will apply. Signed approval is required prior actual production.

  • Pre-Production Samples

Pre production sample is recommended, although is not required. Customers are responsible for production accuracy if sample is waived.

A preproduction sample differs from a random sample in that the item is emblazoned with your specific logo and/or copy. A preproduction proof or sample, is a process where we actually set-up one item on an appropriate print press and customize accordingly. We then ship the sample to you for your approval.

There are costs and time tables associated with this process. Since all of the screens, films, plates, set-ups, color separations, digitizing, etc., needs to be completed prior to running a sample, we will charge the listed price that corresponds to the item, print process and colors of imprint. Costs will vary depending on the item, process and work that needs to be performed. Please contact us for the cost of pre-production sample.

The preproduction process itself can take anywhere from 5 to 15 business days depending on the item and work that needs to be performed. Full production will be scheduled after paper proof and pre-production approval.

Please contact us for the quote on customs samples for overseas production. Overseas custom sample of less than $100.00 may be credited towards order if order is placed within 30 days of receipt of sample, on order value of $10000.00 or more. Samples are marked "sample / not for resale" as required by US customs. Allow 3-6 weeks for overseas pre-production sample. All overseas sample orders will requires 100% advance payment.

For further information, please email us at info@sanglobalinc.com

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ARTWORK INFORMATION

  • Screen Charge : $50.00(net) per color based on camera ready artwork.
  • Artwork : Camera-ready artwork by mail is required. E-mail is also accepted. Or $40.00(net) per hour artwork charge will apply. One hour minimum charge.
    Type Setting : $35.00(net). Please confirm pricing for special fonts or designs.
  • PMS : PMS color matching is available at $10.00(net) per color match. Every effort will be made to match PMS color(s), exact color match is not guaranteed.
  • Print Size : Sizes will be provided with paper proof. Best-fit size will be used if not specified. The sizes indicated in the paper proof are close approximation and not the precise size of actual decoration.
  • Embroidery : Laser quality artwork is preferred by mail or E-mail. Tape charge is at $15.00(net) per 1,000 stitches. Minimum of $60.00(net) per logo.
  • Artwork Format : Electronic artwork formats are accepted in the following PC Formats: DST files for digitized embroidery, BMP, TIF, GIF, ESP, AI, JPEG files for imprinting. Macintosh formats are also acceptable.
  • Running Charge : Princing is for blank prodcuts. Please call for detailed decoration pricing.
  • Artwork Submission: Vector files on disk, CD, or E-mail to: art@sanglobalinc.com . Please include the following information: company name, P.O. number, and contact name. Please include a color print of all artwork.

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SHIPPING INFORMATION

  • Shipping Method : All goods are shipped via UPS Ground unless specified at the time of order.
  • Available shipping methods are: UPS Air, FedEx, DHL, Airborne, Trucking. A chargeable $25.00(net) per pallet for trucking shipments. San global. reserves the right to choose the best shipping method when necessary.
  • Drop Ships : Up to 2- separate drop ship address is allowed per order. $20.00(net) per additional drop ship address.
  • Disclaimer : San global. will not be liable for shipment delays caused by shippers (e.g. UPS, FedEx, etc), customs, overseas quota, or other uncontrollable natural causes. Every effort will be made for on-time delivery.
  • FOB : 91335, CA, and other available San global. locations. All cost of transportation shall be borne by the customer and all risk of loss shall pass to the customer when goods are delivered to the carrier, whether the carrier is selected by the customer.
  • Handling Charges : An additional handling charge of $1.00 net is applicable per carton.

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RETURNS

  • All returns must be authorized by San global. in writing with no exception.
  • Returns are allowed within only 3 days from the date of delivery.
  • Returns are subject to a 25% restocking fee.
  • NO RETURNS ON IMPRINTED OR EMBROIDERED ITEMS.

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DISCLAIMER

  • Endorsements : Logos used in this catalog are to show embroidery & imprinting reproduction ability only. San global. do not own any of those logos. Neither these logos are used for advertisement purposes nor for sale of such items to anyone other than the parties/customers who placed the orders with us. All such parties are responsible for legal and authorized use these registered trademarks and logos. San global. is not aware of and neither responsible of legal relationship between the customer and the legal owner of property.
  • San global. acceptance of your order constitutes an agreement based solely on our terms and conditions regardless of those terms and conditions on customer’s purchase order. Due to manufacturing tolerance, all dimensions have acceptable variation of 1”. Due to variances of materials and other circumstances beyond our control, we cannot guarantee continuity of exact color, shade, size, weight, texture, or construction of finished goods. San global. will make every effort to meet your requested delivery date. San global. will not be liable for the inability to ship an order(s) on time or product availability due to customs, shipping or natural disasters. We will make every effort to substitute a similar item if extensive delays occur. San global. is not responsible for typesetting errors in this catalog.

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ACCEPTANCE

  • The customer shall inspect the goods immediately, upon their arrival and shall within 3 days of their arrival, give written notice to San global. of any claim that the goods do not conform to the terms of the contract and specify the error on our part. If customer shall fail to give such notice, the goods shall be deemed to conform to terms of the contract and customer shall be deemed to accept and bound to pay for the goods in accordance with terms in the contract. The customer expressly waives any rights the customer may have to revoke acceptance after such 3 days period. San global. will accept return of blank or undecorated merchandise only with RMA (Return Merchandise Authorization) number prior to the return. No returns will be accepted without a RMA (Return Merchandise Authorization) number. No discount may be taken from San global. invoices.

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APPLICABLE LAWS

  • The validity, interpretation and performance of these terms and conditions, shall be governed by the law of state of California and city of Los Angeles.